Notify them that your vehicle has been damaged in an accident.
Complete the claim form that your insurer will send you.
Return the completed claim form, together with two (depending on your insurer) repair quotes, to your insurer.
Your insurer will appoint an assessor. Their job is to ensure that the price quoted is fair and reflects the damage sustained. The assessor is also able to negotiate with the repairer.
We will contact you to advise that the repairs have been authorized. Should you disagree with the assessment, please contact your insurer.
Once you and your insurer have confirmed the quote, we will confirm a book in date with you to carry out repairs and order spares if necessary.
Your vehicle can be collected at CK Coachworks upon completion of rerpairs. Confirmation of your excess (if applicable) can be clarified with your Insurance company and/or refer to your policy documentation.